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BetMGM Responsible Gaming

At BetMGM Casino, we want gambling to remain an enjoyable form of entertainment, never a source of financial or personal harm. We are licensed and regulated by the UK Gambling Commission, account number 39198, and as part of MGM Resorts International, operated by LeoVegas Gaming plc, we take our obligations around safer gambling extremely seriously. This page explains the tools, resources and support we make available to every player who registers with BetMGM UK, and how we work to keep our community safe.

Our Commitment to Safer Gambling

We believe that responsible gaming is a shared responsibility between us as your operator and you as our customer. When you create a BetMGM Casino login, you gain access to a full suite of account controls designed to help you monitor your play, set boundaries and take breaks whenever you need them. Our team continuously reviews player activity for signs of harm, and we train our customer support staff to recognise and respond to at-risk behaviour with empathy and discretion.

We restrict our services strictly to customers located within the United Kingdom. Accessing BetMGM casino online from any other territory, including through a VPN or similar technology, is a prohibited practice and a breach of our terms, and any accounts found doing so may be suspended pending investigation.

Tools to Help You Stay in Control

Whether you enjoy our slots, live casino tables, or use the BetMGM sportsbook promo code offers, we give you the ability to shape your own experience through a number of account-based limits, available from the Responsible Gaming section of your BetMGM casino login dashboard or within the BetMGM app.

  • We allow you to set deposit limits on a daily, weekly or monthly basis, which we apply immediately if you lower them and only after a short cooling-off period if you wish to increase them.
  • We offer loss limits so you can cap the amount you are prepared to lose over a chosen period.
  • We provide session time limits and reality checks, which pop up during play to remind you how long you have been active and how much you have wagered.
  • We support wagering limits so you can restrict the total stake you place across our casino games and sportsbook markets.
  • We offer a time-out feature, allowing you to step away from your account for a defined period ranging from 24 hours up to six weeks.
  • We provide self-exclusion for periods of six months up to five years, during which we will not send you marketing material and your account remains closed to further deposits or play.

Once a limit or exclusion has been requested through us, we do not permit its reversal until the original period has run its course, in line with our licence conditions and industry-wide safer gambling standards.

National Self-Exclusion Schemes

Alongside the tools we provide directly, we also participate in GAMSTOP, the national self-exclusion scheme for all UK-licensed gambling websites and apps. Registering with GAMSTOP will prevent you from using BetMGM Casino and other online gambling brands operating under a UK Gambling Commission licence for the period you select.

Account Verification and Deposit Controls

We verify your name, address and date of birth before you can deposit or gamble with us, which helps us confirm that you are of legal age and protects our community from underage access. We accept deposits via VISA, MasterCard, PayPal, Google Pay, Apple Pay and Bank Transfer, with a minimum deposit of £10, or £5 by debit card. We do not accept credit cards, including through digital wallets funded by credit, as we believe gambling with borrowed money increases the risk of harm. We also charge no deposit fees, and every payment method added to your account must be registered in your own verified name.

Because we take affordability seriously, our systems monitor deposit patterns, and we may ask you to complete additional checks or provide source-of-funds information if your play indicates a change in risk. We encourage you to treat any BetMGM Casino bonus or BetMGM promo code as a way to enhance planned, budgeted play, not as an incentive to chase losses.

Recognising the Signs of Problem Gambling

We encourage every customer to reflect honestly on their gambling habits. You may want to consider whether you have experienced any of the following:

  • Spending more time or money gambling than you originally intended.
  • Feeling anxious, irritable or preoccupied with thoughts of gambling.
  • Borrowing money or selling possessions to fund your play.
  • Neglecting work, relationships or responsibilities because of time spent using our BetMGM app or website.
  • Chasing losses in the hope of winning them back quickly.
  • Hiding the extent of your gambling from family or friends.

If any of these resonate with you, we strongly recommend using one of our self-assessment tools, available in your account settings, or reaching out to one of the independent support organisations listed below.

Independent Support Organisations

We work closely with, and signpost to, a number of independent, confidential support services that specialise in gambling-related harm. These organisations are not part of our business and can offer impartial advice:

  • GamCare - National Gambling Helpline, free and confidential, available on 0808 8020 133.
  • BeGambleAware - information, advice and free support for anyone affected by gambling.
  • GAMSTOP - the national self-exclusion scheme covering all UK-licensed operators, including BetMGM UK.
  • Gamblers Anonymous - peer support meetings held across the United Kingdom and online.

Protecting Younger and Vulnerable Customers

We only permit customers aged 18 and over to register a BetMGM casino login, and we carry out robust age verification checks before any deposit or wager is accepted. We take extra care around vulnerable customers, and if our team identifies signs that an account holder may be at risk, we may apply interim limits, request a conversation with our support team, or suggest a period of self-exclusion, even where the customer has not requested one themselves.

Marketing Preferences

We give you full control over the marketing communications you receive from us, including any BetMGM sign up bonus offers, BetMGM welcome bonus promotions, or updates about the BetMGM sportsbook promo code. You can opt out of marketing at any time from your account preferences, and we automatically suspend marketing to any account that has activated self-exclusion or a time-out.

Contact Our Team

If you would like to discuss your gambling, request a limit, or ask about any of the tools described on this page, our support team is available 24/7 via live chat, by email at support@betmgm.co.uk, or through the E-Mail Us form on our Help Centre. Should a dispute remain unresolved, we participate in the Independent Betting Adjudication Service (IBAS), PO Box 62639, London EC3P 3AS, ibasteam@ibas-uk.co.uk, +44 20 7347 5883, who can review complaints independently of BetMGM Casino.

We are proud to offer a wide range of casino games, live dealer tables and sports markets through our desktop site, iOS and Android BetMGM app, but we never want that enjoyment to come at the expense of your wellbeing. Play with us responsibly, use the limits we provide, and reach out whenever you need support.

FAQ

How do I set deposit, loss or wagering limits at BetMGM?

You can set daily, weekly or monthly deposit limits, loss limits, session time limits and wagering limits directly from the Responsible Gaming section of your account dashboard or within the BetMGM app. Lowering a limit takes effect immediately, while increasing one requires a short cooling-off period.

How can I take a break or self-exclude from BetMGM Casino?

We offer a time-out feature for periods of 24 hours up to six weeks, as well as self-exclusion for six months up to five years. Once requested, these cannot be reversed until the chosen period has ended, and we also participate in GAMSTOP, the national self-exclusion scheme.

What should I look out for if I am worried about my gambling?

Common warning signs include spending more time or money than intended, chasing losses, feeling preoccupied with gambling, or hiding your play from family and friends. If any of this sounds familiar, our self-assessment tools and the independent organisations listed on this page can help.

Who can I speak to for independent support?

GamCare, BeGambleAware, GAMSTOP and Gamblers Anonymous are all independent organisations that offer free, confidential advice and support to anyone affected by gambling harm.

Content updated: August 26, 2026